Running a 3PL or fulfillment center shouldn't mean running an email-answering service. Your clients need visibility. Your operations need efficiency. Your business needs to scale without proportionally scaling headcount.

The problem isn't your warehouse space or your team—it's the tools. Spreadsheets weren't built for multi-client inventory management. Email wasn't built for order status tracking. Paper pick lists weren't built for optimization.

What actually changes: Clients get portals showing real-time inventory and order status. Staff get mobile apps with optimized pick paths. You get performance dashboards proving your value. Communication drops 70% because questions answer themselves. Operations speed up 40% through intelligent routing. You scale from 10 clients to 50 without scaling overhead proportionally.

Why Traditional Warehouse Systems Fail 3PLs

Client Communication is Your Full-Time Job

Email from Client A: "How much stock of SKU 12847 do I have?" You check system. Reply. Email from Client B: "Why hasn't order #4829 shipped?" You investigate. Reply. By 11 AM, you've answered 15 stock questions and haven't fulfilled a single order.

The solution: Client logs into portal. Sees real-time stock levels across all their SKUs. Sees order statuses. Downloads reports themselves. Questions drop 70%.

Every Client Has Different Requirements

Client A wants branded packing slips. Client B requires signature on all orders. Client C needs specific carriers. These requirements live in your head, scattered notes, tribal knowledge. Mistakes happen because complexity exceeds memory.

The solution: Client requirements live in their profile. Staff see requirements when picking the order. System enforces rules. Errors drop to near-zero.

Pick Efficiency is Unknown and Unoptimized

Staff get paper pick lists. They walk the warehouse however makes sense to them. Can't identify why Picker A completes 50 orders/day while Picker B completes 30.

The solution: Mobile app shows staff optimal path through warehouse. Barcode scanning confirms each pick. Pick times drop 40%, accuracy hits 99.5%.

Billing Creates More Work Than Revenue

End of month: manually count orders fulfilled per client. Calculate fees. Create invoices. Handle disputes. 10+ hours per month per client on billing admin.

The solution: Automated ledgers generate weekly/monthly. Clients see same ledger you see—no disputes. Export to accounting system with one click.

Key Features

Multi-Client Management - Unlimited client accounts with separate inventory
Client Portals - Real-time inventory visibility, order tracking, create fulfillment requests
Pick Wave Management - Create intelligent pick waves, mobile app for pickers
Barcode Scanning - Receive, pick, pack verification
Multi-Location Support - Track inventory across unlimited locations
Multi-Carrier Shipping - Australia Post, Aramex, Couriers Please, TNT, FedEx, DHL
Performance Analytics - Fulfillment time, accuracy, on-time rates
Automated Billing - Weekly/monthly ledger generation, configurable pricing
Returns Processing - Return workflows, quality inspection, auto inventory updates
Kitting & Assembly - Kit component management, bill of materials

ROI Calculation

For 20 active clients processing 5,000 orders/month:

Time saved on client communication: 80 hours/month
Time saved on billing: 20 hours/month
Time saved on reporting: 15 hours/month
Total: 115 hours/month saved

At $25/hour loaded staff cost: $2,875/month savings

Plus: ability to take on 2-3× more clients without proportional staff increase.