Australia Post on-label address

Use a public or returns address on Australia Post labels without changing where the parcel is collected. Pickup and quotes stay on your warehouse.

What it is

An optional sender address printed on MyPost labels. Customers see this address (and can return to it) instead of your warehouse, PO Box, or collection point.

Pickup does not move. Australia Post still collects from the warehouse in Settings → Locations.

How to set it

Go to Settings → Pack products
Open Australia Post
Fill in On-label / returns address (name, street or PO Box, suburb, state, postcode)
Save

Leave the fields blank to print your warehouse as the sender, as before.

Example

A merchant packs at a warehouse in North Lakes 4509. They want PO Box 331, Kallangur 4503 on the label for privacy and returns.

On the label: PO Box 331, Kallangur QLD 4503
Collection / quotes: the North Lakes warehouse

PO Box and collection points

Australia Post can print a PO Box, GPO Box, or locked bag as the sender. Delivery to a PO Box is an Australia Post capability, not a Pack Network one.

Using a collection-point or PO Box as the on-label sender is at your own risk if Australia Post later queries lodgement vs printed address. Keep the warehouse as the real pickup location.

Pack Network

Pack Network cannot offer a different on-label address. Not every network carrier (including TNT and Aramex) can split the printed sender from the collection address. Use Australia Post when you need the warehouse off the label.

Sender phone

MyPost prints a sender and receiver phone. Add a sender phone in the same Australia Post settings so bookings do not fail. The customer shipping phone is used as the receiver number.

Frequently Asked Questions

Q: Will changing the on-label address change my postage quote? A: No. Quotes still use the warehouse postcode.

Q: Will Australia Post pick up from the PO Box? A: No. Pickup stays at the warehouse.

Q: Can I do this for Pack Network? A: Not at the moment. The mixed carrier pool cannot guarantee an on-label change.

See also: Carriers Management, Pack Network and Pack Freight, Settings — Carriers.