Tax invoices for your bookings

Pack can email you a PDF tax invoice for every booking. It's off until you turn it on, and it's included on every plan, Free Forever too.

This is a Pack tax invoice for what Pack charged you. It isn't sent to Xero or to any accounting software, and it isn't an invoice for your customer.

Turn it on

In Pack, go to Settings and find Tax invoices.
Tick Generate tax invoices on booking.
Enter your Accounts email. You need a valid email to turn tax invoices on, and it's the only address that gets the PDF.
Save.

If your store doesn't have an accounts address saved yet, this email becomes your accounts address too. If you already have a different accounts address saved, Pack keeps it and uses this one only for tax invoices.

What you get

After each booking, Pack emails the accounts address a PDF tax invoice with:

the invoice number (it starts with PTTF-) and the booking date
your store name and accounts email
the order number, tracking number and consignment number
the service you booked, for example Pack Network, Pack Priority or Pack Freight
the $0.75 AUD booking fee, shown as Standard delivery fee
the total charged by Pack, with GST included

The email subject looks like this: Pack tax invoice · order #1042 · PTTF-20261006-A1B2.

Australia Post (MyPost): your postage is billed to your own MyPost account, so it isn't part of the Pack total. The invoice shows the $0.75 booking fee as the Pack charge and lists the postage on a separate line, marked as billed to your MyPost account.

Download an invoice again

While tax invoices are on, a booked order with an invoice shows Download invoice next to Print label on the Orders page. It opens the same PDF.

Good to know

Invoices start from the first booking after you turn the setting on. Earlier bookings don't get one.
Turn it off any time in Settings. Pack stops creating new invoices. Download invoice only shows while the setting is on, so keep the emailed PDFs for your records.
Connected through an ERP or the Pack API? Your developer can turn the same setting on through the API. See the API docs.
Test bookings made with a test API key never create a tax invoice.

Frequently asked questions

Q: Is this the same as my Shopify bill? A: No. Your Shopify app subscription (Starter) is billed by Shopify. This invoice covers bookings charged by Pack.

Q: Does it go to Xero? A: No. Pack emails the PDF. If you use Xero or other accounting software, forward or upload it yourself.

Q: I turned it on but didn't get an email. A: Check that the accounts email in Settings is right and look in spam. The PDF is also on the order under Download invoice. Still missing? Email support@packtothefuture.com with the order number.